Customer Support
Get help when you need it
We're here to help! OneWorkspaceX offers multiple support channels to ensure you get the assistance you need quickly and efficiently.
Support Channels
Documentation
Search our comprehensive docs for guides.
Available: All plans
Community Forum
Connect with other users, share tips, and get community support.
Available: All plans
Email Support
Send us an email and get a response within 24-48 hours.
Available: Business & Enterprise
Priority Support
Get faster response times and priority handling for urgent issues.
Available: Business & Enterprise
Live Chat
Real-time chat support during business hours (9am-6pm EST).
Available: Business & Enterprise
Dedicated Support
Dedicated support team with guaranteed SLA and 24/7 availability.
Available: Enterprise only
Response Times
| Plan | First Response | Critical Issues |
|---|---|---|
| Free | Community-based | N/A |
| Business | 24-48 hours | 4 hours |
| Enterprise | 4 hours | 1 hour |
How to Contact Support
Help Center
Visit our help center to submit a ticket or browse FAQs
Live Chat
Click the chat icon in the Support page Live Chat tab (Business & Enterprise)
Common Issues & Solutions
Can't log in to my account
Try resetting your password using the "Forgot Password" link. If issues persist, check if your account has been suspended or contact support.
Invitation emails not received
Check spam/junk folders. Ensure the email address is correct. Resend the invitation from the Members page. Contact support if still not received.
Can't access Planner or Studio
Verify you have the correct role permissions. Check if your workspace plan includes access. Contact your admin to adjust permissions.
Billing or subscription issues
Go to Orchestra → Settings → Billing to manage your subscription. For payment failures, update your payment method. Contact hello@oneworkspacex.com for billing disputes.